Accounting Firm's AI Caught Telling Customers About Each Others' Financial Records

Blabbermouth Sage Group, a self-described “leader” in accounting and financial tech for businesses, temporarily suspended its Sage Copilot AI assistant after it was caught giving out customer’s financial records, The Register reports. All you had to do to get this information, which allegedly included recent transactions, was ask.  “A customer found when they asked [Sage Copilot] to show a list of recent invoices, the AI pulled data from other customer accounts including their own,” a source told The Register last week.  Thankfully, the customer reported the issue right away. A Sage spokesperson told the outlet that its currently early-access AI assistant was taken offline for several hours on Monday to address the issue. No Big Deal This incident would justifiably be considered a major breach of trust, both in the organization and the experimental technology it’s deploying. But Sage doesn’t see it that way. In a statement to The Register, its spokesperson described the AI blunder as a “minor issue” that only involved a “small amount” of customers. Sage Group also denied that its AI leaked sensitive customer information.  “The issue showed unrelated business information to a very small number of customers,” the spokesperson told The Register. “At no point were any invoices exposed. The fix is fully implemented and Sage Copilot is performing as expected.” Model Behavior This certainly wouldn’t be the first time that an AI model has divulged information it shouldn’t have. Data privacy remains one of the most pressing concerns surrounding the technology as it’s deployed…Accounting Firm's AI Caught Telling Customers About Each Others' Financial Records

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