AI Customer Service Bot Disabled After Trashing Company Using It

Customer Disservice The UK-based package delivery service DPD has disabled parts of its AI chatbot service after the bot was caught swearing at customers and even insulting DPD, multiple outlets have reported. DPD’s trouble began late last week when a musician named Ashley Beauchamp took to X-formerly-Twitter to share his bizarre experience with the AI-powered bot. As Beauchamp explained to The Guardian, he was trying to track down a lost package — but as the musician’s screenshots of his conversation with the bot show, it seems that the AI was woefully ill-equipped to help with the basic customer service query. The AI explained that it had no way to access Beauchamp’s order information, and then, after Beauchamp asked to speak to a human, it said it didn’t have a way to reach anyone. A seemingly fed-up Beauchamp then decided to see what the bot would be able to do — and as it turns out, the AI proved much more adept at denigrating DPD and spouting profanities than it was at providing customer service. The AI “happily produced a poem about how terrible they are as a company,” Beauchamp captioned the screenshots. “It also swore at me.” Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me. pic.twitter.com/vjWlrIP3wn — Ashley Beauchamp (@ashbeauchamp) January 18, 2024 That Was Easy…AI Customer Service Bot Disabled After Trashing Company Using It

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