AT&T faces backlash over measly $5 credit for network outage

Last week, tens of thousands of AT&T customers woke up without service, their cellphones stuck on SOS Mode.  The outage that spanned up to 12 hours was later attributed to a software update, but the disruption had already set off alarm bells nationwide, even prompting an investigation from the FBI and Homeland Security. AT&T’s response to this havoc was financial restitution. In a statement on their website, the company announced a measly $5 credit per account for impacted customers, which, according to AT&T, equates to “the average cost of a full day of service.”  .stk-2a4f5ca{box-shadow:0 0 0 2px rgba(120,120,120,0.1) !important}.stk-2a4f5ca-container{background-color:#f3f3f3 !important}.stk-2a4f5ca-container:before{background-color:#f3f3f3 !important} .stk-eq26i73{margin-left:-20px !important}.stk-eq26i73 .stk–svg-wrapper .stk–inner-svg svg:last-child{opacity:0.7 !important}.stk-eq26i73 .stk–svg-wrapper .stk–inner-svg svg:last-child,.stk-eq26i73 .stk–svg-wrapper .stk–inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(–stk-global-color-56583,#911d9c) !important} .stk-tyranva{margin-left:-17px !important}.stk-tyranva .stk-block-text__text{font-size:16px !important;font-weight:300 !important;font-style:normal !important;font-family:”Golos Text”,Sans-serif !important}@media screen and (max-width:1023px){.stk-tyranva .stk-block-text__text{font-size:16px !important}}We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.To help make it right, we’re reaching out to potentially impacted customers and we’re proactively applying a credit* to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We’re crediting them for the average cost of a full day of service.We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and…AT&T faces backlash over measly $5 credit for network outage

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