break the rules not the laws
Reality Check Customer service workers are some of the most threatened by AI automation, and a lot of corporate leaders are more than happy to let those workers lose their…
Continue Reading Ordinary People Are Absolutely Repulsed by AI-Powered Customer Service
Personalization has become a key differentiator in customer interactions in today’s digital age. With the rise of artificial intelligence (AI), businesses are now able to offer personalized experiences to individual…
Customer Disservice The UK-based package delivery service DPD has disabled parts of its AI chatbot service after the bot was caught swearing at customers and even insulting DPD, multiple outlets…
Product reviews and ratings are essential to increasing traffic on your website. According to Consumer Reports, 90% of users read online customer reviews before buying a product. Graham Charlton of…
Custom neon signs have a place in the design world, and for good reason. Because neon and color-changing bulbs can cast a colorful glow on your walls, you can create…
In the world of ecommerce, understanding the customer journey is paramount to achieving success. A customer journey map is a powerful tool that allows businesses to visualize and analyze the…
I published an article for Know Techie about several airlines that no longer offer customer support via Twitter DM. Expect more companies to follow suit, as Twitter becomes expensive and…
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter’s direct message functionality. Twitter was an online customer support hub for many years. The social network…