{"id":3180,"date":"2023-04-09T04:31:35","date_gmt":"2023-04-09T04:31:35","guid":{"rendered":"https:\/\/www.godefy.com\/how-to-handle-negative-feedback-in-social-media-like-a-pro-2\/"},"modified":"2023-04-09T04:31:35","modified_gmt":"2023-04-09T04:31:35","slug":"how-to-handle-negative-feedback-in-social-media-like-a-pro-2","status":"publish","type":"post","link":"https:\/\/www.godefy.com\/how-to-handle-negative-feedback-in-social-media-like-a-pro-2\/","title":{"rendered":"How To Handle Negative Feedback In Social Media Like A Pro"},"content":{"rendered":"<p>Ed Note: This article was written by Push ROI&#8217;s\u00a0Mason Pelt,\u00a0and first published in\u00a0Social Media Week\u00a0on May 29, 2015 prior to the\u00a0Adweek acquisition. When you are running a social media page for a large brand (or even a small one that sells online), people will come to you with every kind of concern, complaint, support request and random unrelated thought of which you can think. (Winston Churchill would have liked that sentence.) As a brand, when you have comments you have to respond in some way. These are the ways I recommend to make sure you de-escalate the negative comments, answer everyone\u2019s questions and keep the brands social page to the standards you would like. Respond to Every Concern If someone posts something negative, keep in mind the possibility that it could be true. I\u2019m not suggesting that you test products on aliens or that your CEO thinks Sci-Fi movies are historical documentaries (It was\u00a0on the\u00a0History Channel\u2026 Stop mocking me.), but sometimes the customer has a valid point. An example of a harsh, but valid complaint someone left as a comment on one of my clients Facebook ad was: \u201cIt\u2019s a scam! You give them money and they never give you [Product Name Redacted]. It\u2019s been months and I still don\u2019t have what I ordered. Don\u2019t buy from this company.\u201d For context, the ads we\u2019d been running were working well. They were working so well that we had sold out of product\u2013meaning that this woman had ordered and paid for her&#8230;<a href=\"https:\/\/pushroi.com\/how-to-handle-negative-feedback-in-social-media-like-a-pro\/\">How To Handle Negative Feedback In Social Media Like A Pro<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ed Note: This article was written by Push ROI&#8217;s\u00a0Mason Pelt,\u00a0and first published in\u00a0Social Media Week\u00a0on May 29, 2015 prior to the\u00a0Adweek acquisition. When you are running a social media page&hellip; <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[300,329,330,18,327,42,326,328,37,12,295],"_links":{"self":[{"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/posts\/3180"}],"collection":[{"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/comments?post=3180"}],"version-history":[{"count":0,"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/posts\/3180\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/media?parent=3180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/categories?post=3180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.godefy.com\/wp-json\/wp\/v2\/tags?post=3180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}